Privacy Policy for The Naturopathic Academy

Introduction

The Naturopathic Academy (“we”, “our”, “us”) is committed to safeguarding your personal information and protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, register for our webinars, or engage with our services.

We adhere to the principles of the UK General Data Protection Regulation (UK GDPR) and are committed to ensuring transparency, accountability, and the lawful handling of your personal information.

1. Information We Collect

We collect personal information that is necessary for providing our educational webinars and ensuring a seamless user experience. The types of personal data we collect include, but are not limited to:

• Contact Information: Such as your name, email address, and telephone number when you register or complete our contact form.
• Payment Information: Including your billing details, which are securely processed via Stripe.
• Usage Data: Information on how you interact with our website, which may include your IP address, browser type, and activity on our site.

You provide this data directly when registering for our services, making purchases, or contacting us through the site.

2. How We Use Your Information

Your personal information is used for the following purposes:

• Providing Services: To facilitate your registration and participation in our webinars.
• Processing Payments: Using Stripe to handle secure payments for purchases made on our website.
• Email Marketing: With your consent, we will use MailChimp to send you promotional emails regarding upcoming webinars and offers. You may opt-out at any time by clicking the unsubscribe link provided in the email or updating your preferences.
• Customer Support: To respond to queries submitted via our contact form.

We do not sell, rent, or disclose your personal information to any third parties beyond those necessary for delivering our services.

3. Sharing Your Information

We share your data with third-party service providers solely for the purposes of payment processing and email marketing:

• Stripe: Your payment details are processed by Stripe in accordance with its privacy and security standards.
• MailChimp: Your email address is shared with MailChimp for the purposes of sending marketing communications, but only if you have opted in.

We do not share your information with any other third parties, nor do we sell your data.

4. Cookies

Cookies are essential for ensuring the functionality and performance of our website. These small files are placed on your device when you visit our site. We use cookies to:

• Support essential website functions such as user authentication and session management.
• Analyse site traffic to improve the user experience.

By continuing to use our website, you consent to our use of cookies. If you block cookies, please note that certain features, such as viewing this privacy policy, may be inaccessible. For further details, please see our full Cookie Policy.

5. Your Rights Under the UK GDPR

As a user, you have several rights under the UK GDPR, which include:

• Access: You have the right to request a copy of the personal data we hold about you.
• Rectification: You may update your personal information through your account settings.
• Erasure: If you wish to delete your account and personal data, you can request deletion via our contact form.
• Data Portability: You have the right to request the transfer of your data to another organisation in a structured, commonly used format.

Should you wish to exercise any of these rights, please contact us through our contact form. We will respond to your request within 30 days.

6. Minors

Our services are not intended for anyone under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such data.

7. Security Measures

The Naturopathic Academy employs robust security measures to protect your personal information:

• Software Firewall: Our site is protected by advanced firewall systems to block unauthorised access.
• Encryption: Payment information is encrypted using SSL technology during transmission to ensure your details are secure.
• User Responsibility: Your account login credentials must not be shared with others, particularly for the purpose of accessing recorded webinars. You are solely responsible for maintaining the confidentiality of your password.

If you suspect that your login details have been compromised, you must inform us immediately via our contact form.

8. Email Communications

We may send you email communications, such as newsletters and promotions, if you have opted in. You may opt out at any time by:

• Updating your preferences in your account settings.
• Clicking the “unsubscribe” link in the email.

We respect your right to privacy and will not send unsolicited emails if you have chosen to opt out.

9. Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal requirements. If you request deletion of your data, we will erase it in a secure manner.

10. Amendments to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and where appropriate, notified to you via email. You are encouraged to review this policy periodically to stay informed of any updates.

11. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this privacy policy, please contact us through our contact form, and we will endeavour to assist you promptly.